This policy sets out the returns policy for goods or services purchased through the online store operated by Go For Green Ltd.
We want you to be entirely happy with your purchase from Go For Green. If you decide that the products are unsuitable for any reason you may cancel your order, subject to our terms and conditions, prior to shipping or within 14 days of delivery. Notification of cancellation must be in writing, either by email to firstname.lastname@example.org, or by letter which requires a signature on delivery, to Go for Green Ltd, Unit 5, Farnham Business Centre, Dogflud Way, Farnham, Surrey GU9 7UP. Any other form of notification will not be valid.
We are primarily a Business to Business supplier. For all business transactions The Sale of Goods Act 1979 applies. If you are purchasing products for domestic use with delivery to your home address The Consumer Contracts (Distance Selling) Regulations 2013 will also apply. In either case the cost of collecting the item(s) to be returned will be borne by the customer.
Upon receipt of your written cancellation request you will be issued with a short returns form, by email, on which to provide details of your order and the reason for returning the item(s). Unless the goods are faulty, the returns form must be completed and returned to Go For Green within the 14 days notification of return period. On completion of the returns form you will be provided with a returns number to be quoted on all returns correspondence. We will then arrange for the goods to be collected by our courier. The goods must be in their original packaging, unused, suitable for resale and suitably packed to ensure their safe return. The customer must make the goods available at the collection time. The customer will be charged for any unsuccessful visits by the courier where the goods are not available for collection. We will not provide refunds, or accept returns of any goods which are returned independently, or liability for any goods received at our premises, where our returns procedure has not been followed.
Where goods are returned for reasons other than loss, damage or error on the part of Go For Green, a re-stocking fee* of 20% of the cost of the goods, to cover handling and administration, will be charged and the customer will be liable for the return costs which will be deducted from the refund. Return collection charges will be £7.25 plus VAT unless the item was subject to a higher initial delivery charge for despatch, whereby the higher charge will also be applied when returning the item. Original shipping costs will not be refunded to the customer.* Refunds will be made within 14 days and by the same method as the original payment was made.
If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
Some types of goods are exempt from being returned for a refund where they are custom branded uniquely for your needs, or where they are hazardous materials or flammable liquids or gases.
*Except where The Consumer Contracts (Distance Selling) Regulations 2013 apply
Customers are expected to examine the goods on receipt and report any damages or shortages straight away. For damaged/faulty goods please notify us, preferably by email email@example.com, and we will forward a returns form for more information. Please complete the returns form as soon as possible and return it to us. We will begin to look into the problem straight away.
We will always try to help with any issues you have with products that you have purchased from Go For Green, even if they are outside of the guarantee, but we are often restricted by suppliers as to exactly what help we can offer. If you need any help with any of our products, please don’t hesitate to call us.